Data deletion

In short

• In a site's chat, you erase your conversation yourself, immediately, from the assistant panel.
• In every other case, email [email protected] with the subject "Data deletion".
• Timeline: acknowledgement within 7 days, deletion within one month at most.
• If you do nothing, a conversation is deleted automatically 30 to 90 days after its last message, depending on the merchant's setting.

You wrote to the assistant in a site's chat

1. Open the assistant on the merchant's site, from the device you used or while logged in to your customer account.
2. For the current conversation: the erase link at the bottom of the panel ("Effacer cette discussion" on French-language sites).
3. For all your conversations: the conversations button at the top of the panel ("Nos discussions"), then "erase all" ("Tout effacer").
4. A card summarises what will be erased. Confirm with the button.

Erasure is immediate. If you are logged in, it covers your conversations on all your devices; without an account, those on the device used.

What is erased: your messages and the assistant's, the cards displayed, the information you gave it, the consent recorded before a questionnaire, proof of a deposit, resume links sent by email, notifications that mentioned the conversation. Only an empty line remains: a number, the channel and the date, marked "erased by the customer".

What is not affected: an order or booking you placed remains valid with the merchant, who keeps it under their own obligations (invoicing, warranty). Erasing the conversation cancels nothing.

One exception: while a payment is in progress (deposit pending, order awaiting payment for less than an hour), the conversation cannot be erased. The assistant tells you so; you can erase it as soon as the payment is complete.

Backups of the site's database may contain the conversation until they are replaced, according to the merchant's host's policy.

You wrote on WhatsApp or through a contact form

These channels have no erase button. Two options:

• Write to the merchant, who is responsible for your data, using the contact details on their site.
• Write to us at [email protected]. Give the site concerned, the approximate date of the exchange and the WhatsApp number or email address used. We forward your request to the merchant and help them erase the conversation.

On WhatsApp, the message "STOP" is enough to receive no further messages from that number.

Without any request from you, the conversation and your WhatsApp number are deleted automatically when the retention period chosen by the merchant ends.

You are a merchant

A specific conversation: in the plugin's admin, Conversations, open the conversation then Delete ("Supprimer"); the Export button ("Exporter") first gives you a copy to answer an access request.

The retention period: Settings, conversation retention ("Conservation des conversations", 30, 60 or 90 days). The purge runs daily while the plugin is active.

Closing your account: email us at [email protected] from the address we know. We delete your site from our service: site record, usage, call log, WhatsApp Business identifiers, Google authorisation. Only billing records are kept for the legal period.

Your own site's data stays in your WordPress database until you delete it: uninstalling the plugin does not empty its tables. We will tell you how to remove them on request.

WhatsApp or Google: you can withdraw Comptoir AI's access at any time, in the settings of your Meta Business account (connected apps) or your Google account. Then write to us so we delete the corresponding identifiers from our service; for Google, the plugin's Disconnect button ("Déconnecter") also deletes the reviews copied to your site.

How we handle a request

1. We acknowledge it within 7 days.
2. If needed, we ask for one detail to find the conversation (never more than necessary, and no identity document unless there is serious doubt about your identity).
3. We delete what we hold and have the merchant delete what is on their site, within one month at most, and confirm by email.

Reminder: our service stores no conversation content. Messages are on the merchant's site; we keep only technical measurements without content, deleted after 90 days.

Contact

NGL Création, Christophe Negrel, 6 boulevard du 11 Novembre, 83330 Le Beausset, France. [email protected].

If you are not satisfied with the answer, you may contact the CNIL (www.cnil.fr) or your national data protection authority. Full details of the processing are in the privacy policy.