Terms of use
These terms govern the use of Comptoir AI, both by merchants who install it and by people who write to the assistant. The subscription itself is governed by the terms of sale.
Updated on
1. Purpose
Comptoir AI is a WordPress plugin published by NGL Création, Christophe Negrel, 6 boulevard du 11 Novembre, 83330 Le Beausset, France ("the publisher"). It adds to a merchant's site a sales and booking assistant that answers in the site's chat, on WhatsApp and to contact forms.
These terms apply to any use of the service. Merchant subscriptions are governed by the terms of sale provided at subscription; data processing by the privacy policy.
2. What the assistant is
The assistant is a program based on an artificial intelligence model (Claude, by Anthropic). It says so plainly if asked.
It only has tools validated by the plugin: it reads the catalogue, pages, shipping rates, availability and orders of the merchant's site, and can do nothing else. The prices, stock levels, lead times, shipping costs and availability it gives come from these tools, never from its memory.
3. For people who write to the assistant
Advice, not a commitment. The assistant can make mistakes. An order, booking or request is only committed when you confirm it yourself, with the button on the card displayed or with an unambiguous written yes; the price, terms and contract are then the merchant's, shown in the summary and on their site.
No medical, legal or financial advice. Questions of this kind are referred to the merchant or to a professional.
Payment. You pay on the merchant's payment page or in Stripe's secure fields. Never share a card number, password or code in the conversation.
A person can take over. On request or in case of a complaint, the conversation is passed to the merchant's team, who reply in the chat or by email.
Fair use. You may not use the assistant to obtain information about other customers, get around its limits, test stolen payment means, send unlawful, hateful or harassing content, or flood it with automated messages. A conversation has at most 30 messages; beyond that, the assistant directs you to the merchant's team.
Your data. You can erase your conversations from the chat: see Data deletion.
4. For merchants
Your site, your information. You remain responsible for the information on your site that the assistant passes on (prices, stock, terms, availability, policies) and for its accuracy. The assistant only reads it.
Your customers, your data. You are the controller of the conversations held on your site. You inform your customers, in particular in your own privacy policy, of the assistant and of the use of an AI model, and you choose the retention period.
Rules of your trade. You comply with the rules specific to your sector (sale of alcohol, food supplements, care, accommodation). The plugin applies safeguards (age check, health notice, refusal of medical advice) without relieving the merchant of their obligations.
WhatsApp. By opening the WhatsApp channel, you accept the WhatsApp Business terms and Meta's commerce policy, and you only contact on WhatsApp people who have written to you or consented. The "STOP" message is honoured.
Prohibited use. The service must not be used for any unlawful activity, the sale of prohibited products, unsolicited messaging, or the collection of data without a legal basis. You may not attempt to get around quotas, share one site's token with another site, or access the service other than through the plugin.
Own key. With your own Anthropic key, you also accept Anthropic's terms and are responsible for the use of your key.
5. Availability
The publisher strives to keep the service available, without guaranteeing it will be uninterrupted: maintenance, failure of a provider (AI model, hosting, WhatsApp) or incident. When the model does not respond, the assistant shows a fallback message and invites the visitor to contact the merchant.
6. Suspension
The publisher may suspend a site's access to the service in the event of a serious breach of these terms, fraudulent use or a risk to the security of the service, after notifying the merchant except in an emergency.
7. Liability
The assistant is a sales aid. The merchant alone is responsible for the sales, bookings and services concluded on their site. The publisher is liable for failures attributable to it, within the limits set by the terms of sale; it is not liable for inaccurate information published by the merchant, nor for third-party services connected by the merchant (payment gateway, calendar, carrier, host).
8. Intellectual property
The plugin, its texts and its interface belong to the publisher. The merchant has a right of use for the duration of their subscription and the number of sites subscribed. The content of the merchant's site remains the merchant's property.
9. Changes
The publisher may update these terms to follow the service or regulations. The update date appears at the top of the page; a significant change is announced to merchants by email before it takes effect.
10. Governing law
These terms are governed by French law. A person acting as a consumer keeps the protection of the mandatory rules of their country of residence. Contact: [email protected].